Implementation of AI should be a case of streamlining what you already do, automating the right tasks and scaling when you're ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

WhatsApp has announced the development of a new AI-powered feature designed to help businesses manage customer interactions ...

Predictions of imminent AI-driven mass unemployment are likely overblown, but employers will seek workers with different ...

Entering the era of agentic AI will shift investment to agentic experiences, but keeping humans at the center of the customer ...

Klarna CEO Sebastian Siemiatkowski previously said its AI assistant was already doing the work of 700 full-time customer ...

AI could reduce wireless carriers' costs, as T-Mobile parent Deutsche Telekom reports a 20–30% productivity boost in customer ...

The companies said Midjourney’s "bootlegging business model" is an attack on "the hard-working creative community that brings ...

In March, when Amazon Web Services launched a new division focused on developing artificial intelligence that handles complex ...

Salesforce Inc. said the use of artificial intelligence tools internally has allowed it to hire fewer workers, another example of a company changing its hiring plans due to the ...